KAIZEN™ in Service
Change for the better:
From need more, hire more...
...to flow and resource efficiency and flexibility
If you have the mission of:
• Shorten processing Lead Times, by striving for 100% value-added activities
• Improve people effectiveness and automate processes
• Reach high-quality standards in order to achieve 100% customer satisfaction
Some roadblocks are impeding you from fully succeeding:
Customers expectations grow higher with available information that enables benchmarking
Facing the new players that enter the market every day, thanks to online-based solutions
Retaining process knowledge in spite of high employee turnover
Keeping up with new technologies without scattering information and processes through different applications
Complying with data protection regulations
Improving productivity while maintaining service quality and customer satisfaction
You need to develop:
To reach best-in-class performance, such as:
We recommend that you start with a Value Stream Analysis:
On the Value Stream Analysis workshop we will create an improvement vision for your organisation, business unit or department. By working alongside your team, we will understand the current state of the business processes, design the Value Stream Vision and define an implementation plan to achieve the desired results.
Ready to Start?
Find out what the key opportunities in your Services and Transactional processes are by conducting a Value Stream Analysis.
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